Though you may have a great team at your help desk, you need to equip them with the right tools to enable them to the best job they can. One of the tools that a help desk team must have is effective software that enables them to offer excellent service while saving time and money. Here we discuss the importance of helpdesk software when it comes to saving you money and time.
After releasing Windows 8, Bill Gates claimed that “higher is better” but this is not always the case in Windows land. For example, after Windows Vista was released, it had challenges with transferring files over a network at a reasonable speed making many people stick with Windows XP. Windows 7 later came, and many managed to migrate successfully but after windows 8, 8.1 and ten were brought it has become difficult for many people to upgrade. An example of the windows that had a problem are vista and windows me that had performance and stability issues. The problem with Windows 8, 8.1 and 10 is not stability but visibility and compatibility.